Privacy policy

True Game Entertainment operates truegameent.com (the “Site”). This Privacy Policy explains how we collect, use, and share personal information when you visit the Site, make a purchase, subscribe to updates, contact us, or request studio services.

Information We Collect

Depending on how you interact with us, we collect:

• Device and browsing information, such as your IP address, browser type, time zone, referring websites, pages viewed, and interactions with the Site.

• Order information, such as your name, billing and shipping addresses, email address, phone number, purchase details, and information needed to process payments through our checkout providers.

• Communication and subscription information, such as your email address, marketing preferences, and messages you send us.

• Booking information, such as contact details, appointment selections, and project information you provide when requesting a consultation or studio services.

Cookies & Similar Technologies

The Site uses cookies, log files, pixels, and similar technologies to support store functionality, understand website activity, and measure marketing performance.

You can manage cookies through your browser settings and any cookie-preference controls available on the Site. Disabling certain cookies may affect website functionality.

How We Use Information

We use personal information to:

• Process payments, fulfill orders, arrange shipping, and handle customer support.

• Manage consultations, bookings, and service inquiries.

• Communicate about purchases, appointments, and requests.

• Send marketing communications consistent with your preferences and applicable consent requirements.

• Understand website activity and improve our products, services, and customer experience.

• Detect fraud, protect the Site, resolve disputes, and meet legal obligations.

How We Share Information

We share information with service providers as needed to operate our business and deliver the services you request. These include ecommerce, payment, fulfillment, shipping, email marketing, scheduling, and analytics providers.

Our services include:

• Shopify, which powers our online store and checkout. Learn more at https://www.shopify.com/legal/privacy.

• Klaviyo, which supports our email signup and marketing communications.

• Calendly, which supports consultation and appointment scheduling.

• Google Analytics, which helps us understand website activity. Learn more at https://policies.google.com/privacy. Google provides an Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout.

We may also disclose information when required by law, to respond to lawful requests, or to protect our rights and the security of our customers and business.

Marketing & Advertising

We may use browsing, purchase, and interaction information to provide relevant marketing and measure advertising effectiveness, subject to applicable consent and opt-out requirements.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. You may still receive communications needed to fulfill orders, manage bookings, or respond to your requests.

Advertising preferences can also be managed through the platforms displaying the advertisements. Opting out of personalized advertising does not necessarily stop all advertisements.

Your Privacy Choices & Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to restrict or object to certain processing, withdraw consent, or opt out of certain advertising-related uses or disclosures.

To make a privacy request, email info@truegameent.com. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations or complete transactions.

Where applicable, you may also lodge a complaint with your local data protection authority.

International Processing

Our service providers may process information outside your country, including in the United States and Canada. Applicable data protection requirements govern these transfers.

For individuals in the European Economic Area or United Kingdom, the legal basis for processing depends on the activity. It may include fulfilling a contract, your consent, compliance with legal obligations, or legitimate interests, such as securing and improving our services, where permitted by law.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing services, maintaining business records, meeting legal obligations, and resolving disputes.

Retention periods vary depending on the information and its purpose. Deletion requests are subject to applicable legal requirements and permitted exceptions.

Children’s Privacy

The Site is not intended for individuals under 16. If you believe a child under 16 has provided personal information to us, please contact info@truegameent.com so we can review the matter and take appropriate action.

Policy Updates

We may update this policy to reflect changes in our services, practices, or legal requirements. Updated versions will be posted on this page, with additional notice when required.

For privacy questions or requests, contact:

True Game Entertainment
Email: info@truegameent.com

Attn: Privacy Inquiries
44679 Endicott Drive Ste 300 #1064
Ashburn, VA 20147