Shipping policy

Shipping Policy

Delivery Times

Please allow 2–4 weeks from the date you place your order for delivery. Some orders arrive sooner, depending on product availability and destination. Delivery times are estimates and are not guaranteed.

Expedited shipping is not currently available.

Processing and delivery may take longer during sales, promotions, and major holidays. We will notify you of significant delays affecting your order.

Shipping Rates & Destinations

We charge flat-rate shipping for domestic and international orders. Your applicable shipping charge is displayed at checkout before you complete your purchase.

We currently ship within the United States and to the following destinations:

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.

International Orders

International orders ship via USPS First Class International. Estimated transit time is 10–15 days after shipment. Customs processing and destination-specific delays may extend delivery beyond the overall 2–4-week estimate.

Tracking and customs confirmation information will be provided once your order ships.

Customers are responsible for any applicable import duties, customs fees, or taxes associated with their purchase.

Delayed, Lost, or Stolen Packages

If your package is delayed, missing, or marked delivered but cannot be located, contact the carrier and email info@truegameent.com with your order number and tracking information. We will help review the shipment and available next steps.

Complimentary replacements for packages lost by the carrier or stolen after delivery are not guaranteed. This does not affect our policy for confirmed damaged or incorrect items or your rights under applicable law.

Damaged or Incorrect Items

Report damaged or incorrect items to info@truegameent.com within 3 business days of delivery. Include your order number, a description of the issue, and clear photos.

No exchange processing fee applies to confirmed damaged or incorrect items. True Game Entertainment will cover any required return shipping and replacement shipping. Please contact us before returning an item.

Size or Style Exchanges

Approved customer-requested size or style exchanges are subject to a processing fee of up to $15 per item. Customers are responsible for both return shipping and shipping of the replacement item. See our Returns & Exchanges policy for eligibility and request deadlines.

Customer Support

For shipping questions, email info@truegameent.com. During sales and promotions, please allow up to 5 business days for a response.

This policy does not limit any rights available under applicable law.