Refund policy

Returns & Exchanges

True Game Entertainment does not accept returns except when an exception is approved as described below. Please review your order details and the product’s size chart before completing your purchase.

Size or Style Exchanges

To request an exchange, email info@truegameent.com within 3 business days of delivery. Our team will provide instructions and confirm any applicable processing fee before you proceed.

Customer-requested size or style exchanges are subject to a processing fee of up to $15 per item. Customers are responsible for both return shipping and shipping of the replacement item.

Worn items are not eligible for exchange. Exchanges for limited-release and exclusive items depend on availability and are not guaranteed. Please contact us for approval before shipping an item back.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, email info@truegameent.com within 3 business days of delivery. Include your order number, a description of the issue, and clear photos so we can review it and provide next steps.

No exchange processing fee applies to confirmed damaged or incorrect items. True Game Entertainment will cover any required return shipping and replacement shipping for these orders.

Return Exceptions & Store Credit

Return exceptions are reviewed individually and approved at our discretion, based on inventory, shipping timelines, and product availability.

For approved discretionary returns, store credit will be issued as a True Game Entertainment electronic gift code within 7–10 business days after we receive the returned item.

This policy does not limit any rights available under applicable law.